I've never waited more than about 5 minutes. When returning, the Spot's buses come much more often, or if it is late at night, you can call and have one dispatched. The driver lifts the luggage on and off the shuttle and gives you a business card with the number of your parking spot. When you pull in to park, they tell you what aisle to park in, and a shuttle comes to pick you up right away. I am very happy with the service at Parking Spot. Every additional minute seemed like forever I hated returning late at night after delayed flights and standing out in the cold waiting for a shuttle - only to have one finally come and be full of people so it didn't even stop. After years of using them all the time, I stopped using MCI's long term parking about a year ago, after repeated returns where I had to wait 25-50 minutes for a shuttle to long term parking.
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